I really liked this quote from game developer Robert Bowling (who has worked on the Call of Duty franchise and is now working on a new game called Human Element).
The quote goes onto say “In a creative field, they’re not just workers, they require a specific type of emotional and intellectual investment in the products that they’re making in order to make quality products.”
As libraries grow, we’ll need more creative talent to bring great services to our patrons. To keep this kind of staff happy, we’ll need to understand what makes them do what they do. This is a pretty good start.