“WE REGRET TO INFORM YOU THAT YOU WERE NOT CHOSEN FOR THIS PARTICULAR ROLE. WE THANK YOU FOR YOUR APPLICATION AND WE WISH YOU THE BEST OF LUCK IN YOUR FUTURE.”
Every single person reading this post who has applied for a job has received these two sentences or some variation of them at some point in their career. Be it through email (the preferred choice of employers these days) or the postal system, these two sentences are never what a job seeker wants to hear. But if you want to find a job, you have to face the fact that you will see these two sentences at some point.
My recent job search has found me encountering the many wonderful variations of the two sentence rejection email quite a bit. I’ve gone through all of the emotions that someone who didn’t get the job will go through: sadness, a dash of anger, a lot of confusion, some conspiracy induced paranoia (convince me that there’s not a library cabal made up of folks that get together at conferences and have huge Facebook message threads where they gossip about everyone), and a whole lot of introspection. Here’s what I’ve told myself about all of those emotions: I’m totally supposed to be having them. No emotion is better than the other, and all of them together are part of the whole picture. I’ve found this approach to life in general to be quite exhilarating. When you give yourself permission to feel, you get the full experience of what it means to be a human being in the modern world.
But I’m getting off topic here. What we’re talking about today is the rejection letter. And once you’ve seen a few of them over the course of a few months, you start to have ideas about how you can make them better. I’ve only got one idea on how we all can make the rejection letter a better experience for the job seeker. It’s a big idea, but here goes:
WE SHOULD BE OFFERING FEEDBACK, NOT FORM LETTERS
The two sentence, cut and paste cookie cutter language, ending with the logo of the library that you just applied to rejection letter needs to die. We are not helping anyone but ourselves and our own time when we hit send on these types of rejection letters. I get it…time is precious, we only have so much of it, and there’s so much to do. But for a profession that believes so much in the power of sharing and mentoring we’re doing quite a poor job of it when it comes to communicating with those who we did not select for the job. Instead we’re giving them even more fuel for their sadness, anger, confusion, paranoia, and introspection and while emotions are healthy, direction and guidance is needed.
Job seekers will often wonder for hours on end why they didn’t get the job. Was there one little spelling error that threw off the person reading the cover letter? Was the candidate just not qualified for the job? Was there something else underneath it all that led the job panel to pass on this applicant? Instead of a cookie cutter rejection letter, try to imagine a rejection letter that was clear and direct on why the person did not get the job ending with some feedback from the panel. Here’s an example that I’ve cooked up.
Dear Sally Struthers,
Thank you for your application for the Librarian opening at the Everytown USA Library. The panel has concluded reviewing applications and has decided to move ahead with another candidate. We are sorry but your application was not selected for this role.
Your resume was very detailed and your experience in libraries shows a great deal of unique situations which have no doubt helped you develop into the librarian that you are today. For this role, Everytown USA Library was seeking an applicant with more customer service management experience, whereas the experience detailed in your resume was more rooted in behind the scenes administration. We specifically liked the Tater Tots For Fines initiative that you led at Busytown Library. That initiative was very inspiring and specific for the community you served, but it has helped us think about what we could do for our own community.
Once again thank you for your interest in the Everytown USA Library. If you would like further feedback on your application, please feel free to contact us via email.
Everytown USA Library
I probably didn’t nail it in the example above, but it gives a brief idea of what I’m thinking about when it comes to beefing up the rejection letter. Something more than just two sentences, and something that acknowledges that the panel did indeed read everything you put together and gave it the thought it deserves goes a long way. There’s still gonna be a little bit of sadness for the person that did not get the job, but all of those other emotions can either be minimized or all together avoided if there was just a bit more communication, guidance, and kindness from the employer. Take a moment, write some thoughtful worlds, and that energy you put into the world can go a long way.