Idea Share, Libraries, Library Director

An Easy Way For Libraries To Better Understand How Their Library Is Being Used

Screenshot

Our janitor was out sick today and over the past few days we’ve had almost a foot of snow in our area. With snow comes wet boots and shoes and salt being tracked in through the doors. All of this mixed together results in our library being a little messier than usual these days. It’s all good…everyone deserves sick days to rest and heal and even though the snow can get yucky it is a pretty beautiful sight to see at least a foot of snow all around this time of year.

All of this led to me coming in to work a bit early today so that I could vacuum the library and tidy things up a little bit so everything didn’t add up. As I vacuumed mind mind began to wander. I thought about what Corinne Hill once told me back in the Chattanooga days…”make the maintenance team happy and everything will go smoothly”. I thought about how employees who work in maintenance and janitorial services really do make the library continue to operate and thrive and how we don’t usually think about the great work they do. I also veered off into the world of what janitors may see in libraries. I started to think about the details and what kind of information and ideas can be gleamed from those details. And then this idea hit me as my vacuum hummed and the salt it was picking up made small plinking noises as it made its way up the nozzle and into the dirt chamber…could we better understand how our community is using the library by the snow and salt their shoes are bringing into the library in winter? Why yes, Justin, I think we can!

Here’s what I noticed at the Benson Memorial Library:

  • The most affected areas by the snow and salt were the front entrance. This is of course something that can easily be understood.
  • From the front door, most of the snow and salt seemed to make a straight line past the circulation desk, past our DVD collection, and into our Children’s area.
  • To the left of the front door there was a bit more snow and salt than any other area. This is due to our newspapers and reading tables being in that area. These are heavily used by folks reading the newspaper or using their laptop in the library.
  • In our Reading Room, the most heavily used area was in front of our new books and NYT Bestsellers display. The couches and chairs in that room had some snow and salt, but not as much as in our newspapers area.
  • The back of our building, which is home to our nonfiction and fiction stacks, did not have much, if any, salt and snow. What can I learn from this? Maybe people are not browsing as much?
  • To the left of our circulation desk is the walkway to our restrooms. Of course, there was a lot of snow and salt in this area but we also do have a side exit so it could have been as a result of people using that as their exit.

What I’m trying to say with all of this is that there are many different ways for us to learn about our libraries. This is just one way, and in my opinion, one of the better ways to learn. I think there’s a lot for us to process and understand if we just look around. Look up, look down. Sit somewhere different during the day. Try something out that you don’t usually do during your day at work. What you may see or hear can be pretty amazing and overall it could change how you work as a librarian. All in all, these changes are for the best! We need to keep on growing.

 

Advertisements
Chattanooga, TN, Family, Fidelia Hall, Libraries, Life, Technology, Titusville, PA

How the Internet Should Work in America

Today I received a check from EPB Chattanooga, which provided my family and I with high quality fiber internet while we lived in Chattanooga TN between April 2013-June 2015. The check was for $29.94 and was a refund for overpaying them during the time we used their services.

Here’s a photo of that check: IMG_0281

Let me also take this moment to say that when we were living in Chattanooga TN that our monthly bill for 100 Mbps/sec internet service was only $57.99 and that there was no data cap. Here’s a copy of that bill: Screenshot-2

I moved to Titusville PA knowing that the internet situation wouldn’t be the same and I was ok with it. I knew Chattanooga TN and EPB was special. But here’s what I’m running into month after month with our internet service provider here in Pennsylvania:

Screenshot-1Screenshot

What’s different? First and foremost, the price of the actual internet: $89.95 for a service that gives us 30-50 Mbps. FUN FACT: we just got an email saying that the price is going up to $99.95/month for this same service. What else do we see here? ADDITIONAL INTERNET USAGE fees. Yes, we have a data cap. How much data do we get? 400 GB/month. I know that sounds like a lot, but when you have 2 tech savvy homeschooling kids, a wife that does virtual assistant work from home, and your awesome mother in law lives with you and everyone streams YouTube and Netflix the data usage goes through the roof. We usually go over by 50-100 GB, but as you can see in January/February we went over by 350 GB, costing us an additional $70. That’s $70 taken away from either our monthly grocery bill or the money we’re spending to repair Fidelia Hall. It’s tough, especially when I believe that everyone out there should have equal, cheap (I also like free but hey I get it), and accessible ways to get the internet.

I’m not writing this to specifically call out Armstrong Internet because hey you’ve actually been really kind to us and have provided a great service. You may want to think about your ADDITIONAL INTERNET USAGE fees and how you should reconsider what those may be financially doing to a family living in the modern age where internet is needed to function from day to day.

I’m writing this to give a real world example of what equal and cheap internet access SHOULD look like in our country. America is pretty awesome and a lot of us have a really good life here. Access to the internet should be available to everyone and should be available at affordable rates. There should be no ADDITIONAL INTERNET USAGE fees. No one should worry about using too much internet. No one should have to pay more for using too much internet. HECK, no one should have to decide whether to pay a student loan or put food on the table or use the internet at home. These things should just happen.

I ask you to think about this. Armstrong, I ask you to reconsider your ADDITIONAL INTERNET USAGE fees. We’re not using your service for evil. We’re using it to learn and to enjoy a movie together as a family.

Thank you.