Benson Memorial Library, Libraries, Social Media

Here’s How To Talk To Your Community On Social Media (Which By The Way, You Should Be Doing)

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First and foremost, if you’re not using social media to connect with your community then you should stop everything right now, set up social media accounts, and spend some time every day connecting with your community. I’m not the first or the last person to say this, and if you need any further inspiration, I recommend checking out David Lee King and all of the great things he has to say about all things social media + libraries.

If you are (and you probably are), I’m sharing the above screenshots as an example of what I think is a very good way to talk to your community using social media. To break down the details of how we do it here at the Benson Memorial Library, read below:

  • We tried Facebook, Twitter, and Instagram as our main social media feeds. Facebook by and far worked the best with the community. Instagram gets some likes and enough to update it every once in awhile. Twitter does nothing for our library.
  • We have three (of eight total) staff members who check our Facebook page. One person is in charge of scheduling most of the posts. The other two fill in posts from time to time. All of us will answer questions directed to the library or comment when the library is tagged.
  • One of my daily duties is to quickly browse the local Facebook groups: the ones that talk about local issues, the ones that advertise events, and the buy/sell/trade groups. If I spot something that can be helped by the library, I will respond with a comment, tag the library, and inform one of our staff members to respond to the inquiry. This is how we got the screenshots that you see above.
  • One of our staff members will use their account or the library Facebook account to respond to any comments. We do so in a way that introduces us, who we are, and what we can do. We always leave contact information in our comments so the community member can follow up outside of Facebook if they choose to do so.

What it all boils down to is something very simple: get your library out there where your community gathers (and yes, Social Media is a place where people gather!) and talk to your community. When you do, great things and connections will happen and your library and community will grow stronger because of it!

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Life

Something To Think About

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Quote by Judd Apatow from this NYT article

I read this quote in a NYT article yesterday and felt like I had to share it. I think it nicely sums up something that I’ve been trying to articulate for awhile now. It is very easy to get caught up in the internet and all things digital. The internet connects all of us and provides us with a nearly infinite source of entertainment. It is a great place to be! I’ve seen myself and pretty much everyone around me get sucked into it from time to time. This is ok! It is perfectly normal and fine to be pulled to the internet.

At the same time, I believe in balance and the flipside is that we need to remember that our actions on the internet also need to be balanced with our actions in the physical world. I have begun asking myself how I can translate every tweet/share/post that I am a part of on the internet into something else in the physical world. These things don’t have to be big personal acts…they can be as simple as holding the door for another person, saying hello to a stranger, or just simply being kind in any moment.

Social Media, Technology

Social Media, 2016

FACEBOOK

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Facebook has become one of the, if not THE, main form of communication. Sharing, messaging, and now live video are the way that we communicate with each other. It is our email, texting, and our own little website. I have ups and downs with Facebook myself. I recognize and respect how important it is, but at the same time have a strong dislike for the service. Sometimes I just don’t want everyone and everything to be in my life. Over this past year I’ve gone from around 1500 “friends” to 770. I want Facebook to be the space I share with the people that I really know, value, and need to have in my life. Gone are most if not all the librarians who I just know because we’re both librarians and gone are the fringe “I think we met once we should connect on Facebook” type of people. I need my net of close friends and family and this is where that happens.

TWITTER

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Twitter has become a news platform and I am happy to see it accepting that role. This is where anyone can go to share links, ideas, and real time events. Periscope, which was acquired by Twitter in 2015, seems to be the future of social media. There is an excitement around Twitter for me these days that I haven’t felt since I first joined the service back in 2008.

INSTAGRAM

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I’ve started and deleted about 5 Instagram accounts. I appreciate what it does and I love seeing beautiful photos that everyone posts, but I just don’t want another place to post my photos. My Facebook profile documents everything from 2005-Present and I also have about 20 years of photos in my Google Photos. Instagram just feels like another step that I should cut out. I do, however, recognize how neat it is for a business. As Haley and I start Fidelia Hall we have used Instagram to share the messages we are putting up on our sign in front of the building. It’s been really neat.

TUMBLR

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Yahoo seems to have sucked all of the fun out of Tumblr. I wasn’t very much into Tumblr in the first place, but I have really come to love how it brings together fringe and passionate groups of people. If you have an interest but you can’t fine a community around that interest…well, try Tumblr. For myself, I use it to “collect” things that make me happy.

MIITOMO

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Miitomo was the big thing for 3 days and then everyone forgot about it. I can’t blame them, as the experience of using Miitomo is kind of clunky at best. This is something that I hope Nintendo really works on (it has gotten better). I probably keep coming back to it because I love all things Nintendo, but I also really enjoy seeing some folks answers to the questions. I feel a close connection to these people and I look forward to reading what they have to say every day.

BLOG

I still believe in the power of blogs and blogging services like Medium. I love how they give everyone who decides to invest time in them a chance to develop their writing and share their ideas.

THINGS I MISS

I mostly miss Branch and Potluck, as I loved the communities that sprung up around those services. I found myself talking to different people and I think it was great for expanding my world view. I know that most of those teams are now at Facebook and I am curious to see what they can bring to the table there.

Chattanooga Public Library, Libraries

Work spaces

The 2nd Floor at the Chattanooga Public Library.  I like to think of this as our own little fort.
The 2nd Floor at the Chattanooga Public Library. I like to think of this as a clubhouse where librarians and community can connect.

I have been thinking a lot recently about how we arrange our lives.  This may come from the fact that my family and I just bought a new home and we’re trying to see how to best organize our lives in this new home.  This may also come from the fact that we’ve got a lot of space on The 2nd Floor at the Chattanooga Public Library and the freedom to explore new ways to provide services to our community.

When I first arrived at the Chattanooga Public Library, I noticed that a few employees used The 4th Floor as their “office”…I used quotes because it wasn’t an office in the traditional sense.  They were camped out with their laptops and their other work around two large tables.  Everyone worked at their own project and every once in awhile they’d be a group conversation.  What impressed me about this work space was how their work was being done in public and how all of the employees were happy to be at work.  It has been said time and time again that collaborative work space like what I saw on the 4th Floor can lead to happier and more productive employees.  What really made me think about our work spaces was that what has been traditionally defined as office work was being done out in the public.  Public kept coming up for me.  We work in a public library.  We are public employees.  We work in a public space.

It all leads to what you see above: our public work space, or as I like to call it “a clubhouse where librarians and community can connect.”  I really like the idea of working in public and having a place where staff can come together and share ideas not only amongst themselves but with the community as well.  If a group of teens want to come in and hang out around this desk, that’s even better.  We can talk to them, share stories, listen to music, and interact.

In the long term, I’m trying to understand how this public work space can lead to staff not having to be tied to a desk schedule.  Think about the time we spend creating and managing desk schedules.  Think about how terribly lonely time spent at a public desk can be (especially if it is slow). It’s going to be something that will need to be tested through trial and error, but I’m sure we’ll find something that works for both us and our community in the long run.

Libraries, Technology, Teens, Video Games

REVIEW: Wii U

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Before I start this review, I have to say one thing: I love everything that Nintendo does.  I am going to do my best to give you an honest review of this system and not let this get in the way but….I mean, c’mon.  Mario and Zelda are so awesome.

THE GOOD

  • Nintendo TVii is so very rad…..and I already have a smart TV.  For the past two years I’ve loved my Google TV.  Of course I’ve had complaints with how it is set up but I overlooked that…until I got my hands on TVii.  The design is beautiful, simple, and makes watching TV actually quite fun.
  • Google Wii Street U is awesome.  I haven’t had any situations where it has totally helped me out but being able to use the tablet controller as a sort of viewfinder into a totally new world?  Pretty cool, especially for someone like me who’s moving to a new city.
  • And the games.  I have two: Nintendo Land and New Super Mario Brothers U.  They’re not the best games in the world, but they’re fun.  And that’s why I’m playing video games in the first place…to have fun.
  • Speaking of fun, one more thing: this thing is a BLAST when you have at least 3 people playing.  An absolute blast.

THE BAD

  • Nintendo is pretty horrible at going “social” with the gaming experience.  I find the Miiverse to be very clunky and not really engaging.  Sure, it’s cool to type notes or draw doodles and share but who really cares in the long run.  I don’t.
  • There are still some layout and design kinks they need to work out in regards to the Wii U menu and how players can find things.  I find myself going in circles sometimes when what I am looking for should be right under my nose.
  • And the games.  Like I said above, I only have two and not many of the other ones impress me that much.  I am most excited about the games Nintendo is making and those will eventually come out.  For now, I’d love to see other game developers make some neato things that really make use of what the Wii U can do.

THE VERDICT

  • Overall, Nintendo’s gonna come through and deliver some great stuff.  It will take a lot of time but trust me…they always come through.
  • Would this be good for libraries?  You bet.  It is a social gaming experience.  Get the deluxe set and enough controllers to have five people playing at once.  People will dig it.
  • Will it last?  Nintendo stuff always seems to last despite Microsoft and Sony doing bigger and better things with their systems.  Nintendo has focused on the same thing that they always do with the Wii U….fun games….and this will continue to pay off for them.