Tag: Honest

Libraries

Congrats to Rachael Rivera, 2018 Library Journal Mover & Shaker

Justin Hoenke

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Congrats to Rachael Rivera! I have been a fan of Rachael’s work in public libraries, specifically the work she’s done with the homeless population who uses the library at the Auckland Library in Auckland, NZ. Her work is caring, compassionate, and people first. I am very excited to see more of Rachael’s great work in libraries and I hope that she inspires you like she has me.

Here is the text of her M&S nomination:

Tell us your reasons for this nomination. Please feel free to include links to the nominees’ projects or articles that further describe their work:

Through her work as the Manager of Customer Experience at the Central City Library, Rachael has transformed the library in Auckland towards a people centered, human experience that shows every user that the library is there to support them and their needs any way.

There are many reasons I am nominating Rachael, but this one stands out to me most: Rachael cares about people, and I believe that this is the number one quality that a person needs to work in libraries these days. Gone are the days where “I really love books” is the number one reason to be a librarian, I believe Rachael’s people first approach is a shining example of the attitude librarians and those coming into the profession need.

I have been following Rachael’s work for many years now, but in November 2015 I finally had a chance to meet her at the 2015 LIANZA Annual Conference in Wellington, NZ. Rachael was just as I expected her…full of life, full of love, and a person that exudes caring and positivity. We need more people in the library world….heck, the entire world….to be like Rachael!

A home for the homeless: Rachael Rivera and the Auckland Library Streeties
http://www.publiclibrariesnews.com/practitioners/ideas-and-innovations-in-public-libraries/a-home-for-the-homeless-rachael-rivera-and-the-auckland-library-streeties

Rachael’s work as the Manager of Customer Experience at the Central City Library in Auckland NZ has included one of the best library programs I have seen: outreach for the homeless population in Auckland with movie nights and discussions. Think about it: what is one of the biggest things that homeless populations need? They need a space where they can relax, stay warm or cool off, and escape life on the streets. A movie night and discussion event for the homeless in Auckland does just that and it also has another added bonus: it creates community among the homeless population. Bringing people together over a film and discussion brings them together, giving them a place to communicate in a free and open environment. Friendships can be made during these events, friendships that could help a homeless person out in the long run. Libraries may be best known for loaning out books, but we’ve been building connections between people for just as long. This program shows the kind of connections librarians need to build.

Describe one attribute or characteristic that illustrates nominee’s unique ability:*

During the 2017 LIANZA Conference in Christchurch NZ, Rachael gave a presentation about the importance of serving homeless populations in public libraries. This talk spurred on some conversation among people at the conference, and the debate even spilled out into the national news!

LIANZA #Open2017 – Future Sound of Libraries / The Process, pt. 3
https://mechanicaldolphin.com/2017/10/02/lianza-open2017-future-sound-of-libraries-the-process-pt-3/#more-61650

In a situation like this, where conference attendees and the national news came out against Rachael’s ideas, Rachael remained calm, collected, and carried out her message professional and, just like Rachael, with kindness. You can listen to her response at the link below:

Rachael Rivera: ‘Our rough sleeping community are voracious readers’ http://www.newstalkzb.co.nz/on-air/larry-williams-drive/audio/rachel-rivera-our-rough-sleeping-community-are-voracious-readers/

She handled this situation with so much kindness and caring. Her response helped move the debate along, and in a way, nicely quieted those that may brush off homeless populations who use public libraries.

Nominated by Justin Hoenke and Matt Finch

 

 

 

 

 

 

 

 

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Libraries

Let’s Talk About Approach

Justin Hoenke
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Every blog post should have an image and I couldn’t think of anything for this topic other than the approach of shaking hands.

I’m not that into the idea that “first impressions last a lifetime.” For me, I believe we should always be neutral and kind when we approach someone for the first time. From there your interactions with a person can increase and after about a year of knowing someone you can really tell who they are and how they’ll act in certain situations.

One of the things I’ve learned a lot while working in libraries over the past 10 years is how important it is to approach an event/situation/interaction with a positive attitude, kindness, and an openness to hear all sides of the story. When you do that, your chance at success greatly increases and all sides will have a pleasant experience.

I’ve found this website to be most helpful when it comes to kindness: Random Acts of Kindness. Sometimes when I am overwhelmed or in need of some guidance I turn to this page, give it a quick read, and let the ideas fill up my soul.

As we work with our community in both our day to day interactions and our long term projects, it is important to remember how we approach all of our situations. Fill them with positivity and kindness even in trying situations. Be patient with the other side of the story.