Benson Memorial Library, Libraries, Social Media

Here’s How To Talk To Your Community On Social Media (Which By The Way, You Should Be Doing)

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First and foremost, if you’re not using social media to connect with your community then you should stop everything right now, set up social media accounts, and spend some time every day connecting with your community. I’m not the first or the last person to say this, and if you need any further inspiration, I recommend checking out David Lee King and all of the great things he has to say about all things social media + libraries.

If you are (and you probably are), I’m sharing the above screenshots as an example of what I think is a very good way to talk to your community using social media. To break down the details of how we do it here at the Benson Memorial Library, read below:

  • We tried Facebook, Twitter, and Instagram as our main social media feeds. Facebook by and far worked the best with the community. Instagram gets some likes and enough to update it every once in awhile. Twitter does nothing for our library.
  • We have three (of eight total) staff members who check our Facebook page. One person is in charge of scheduling most of the posts. The other two fill in posts from time to time. All of us will answer questions directed to the library or comment when the library is tagged.
  • One of my daily duties is to quickly browse the local Facebook groups: the ones that talk about local issues, the ones that advertise events, and the buy/sell/trade groups. If I spot something that can be helped by the library, I will respond with a comment, tag the library, and inform one of our staff members to respond to the inquiry. This is how we got the screenshots that you see above.
  • One of our staff members will use their account or the library Facebook account to respond to any comments. We do so in a way that introduces us, who we are, and what we can do. We always leave contact information in our comments so the community member can follow up outside of Facebook if they choose to do so.

What it all boils down to is something very simple: get your library out there where your community gathers (and yes, Social Media is a place where people gather!) and talk to your community. When you do, great things and connections will happen and your library and community will grow stronger because of it!

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Social Media, Technology

Social Media, 2016

FACEBOOK

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Facebook has become one of the, if not THE, main form of communication. Sharing, messaging, and now live video are the way that we communicate with each other. It is our email, texting, and our own little website. I have ups and downs with Facebook myself. I recognize and respect how important it is, but at the same time have a strong dislike for the service. Sometimes I just don’t want everyone and everything to be in my life. Over this past year I’ve gone from around 1500 “friends” to 770. I want Facebook to be the space I share with the people that I really know, value, and need to have in my life. Gone are most if not all the librarians who I just know because we’re both librarians and gone are the fringe “I think we met once we should connect on Facebook” type of people. I need my net of close friends and family and this is where that happens.

TWITTER

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Twitter has become a news platform and I am happy to see it accepting that role. This is where anyone can go to share links, ideas, and real time events. Periscope, which was acquired by Twitter in 2015, seems to be the future of social media. There is an excitement around Twitter for me these days that I haven’t felt since I first joined the service back in 2008.

INSTAGRAM

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I’ve started and deleted about 5 Instagram accounts. I appreciate what it does and I love seeing beautiful photos that everyone posts, but I just don’t want another place to post my photos. My Facebook profile documents everything from 2005-Present and I also have about 20 years of photos in my Google Photos. Instagram just feels like another step that I should cut out. I do, however, recognize how neat it is for a business. As Haley and I start Fidelia Hall we have used Instagram to share the messages we are putting up on our sign in front of the building. It’s been really neat.

TUMBLR

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Yahoo seems to have sucked all of the fun out of Tumblr. I wasn’t very much into Tumblr in the first place, but I have really come to love how it brings together fringe and passionate groups of people. If you have an interest but you can’t fine a community around that interest…well, try Tumblr. For myself, I use it to “collect” things that make me happy.

MIITOMO

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Miitomo was the big thing for 3 days and then everyone forgot about it. I can’t blame them, as the experience of using Miitomo is kind of clunky at best. This is something that I hope Nintendo really works on (it has gotten better). I probably keep coming back to it because I love all things Nintendo, but I also really enjoy seeing some folks answers to the questions. I feel a close connection to these people and I look forward to reading what they have to say every day.

BLOG

I still believe in the power of blogs and blogging services like Medium. I love how they give everyone who decides to invest time in them a chance to develop their writing and share their ideas.

THINGS I MISS

I mostly miss Branch and Potluck, as I loved the communities that sprung up around those services. I found myself talking to different people and I think it was great for expanding my world view. I know that most of those teams are now at Facebook and I am curious to see what they can bring to the table there.

Chattanooga Public Library, Libraries

The 2nd Floor Photo Booth

We’ve got a photo booth now for The 2nd Floor.  It’s rad!

It all started when we decided to try to bring author Alexander McCall Smith to the Chattanooga Public Library and enter a contest sponsored by Random House.  From that grew the discussion to make the display for this event into something interactive.  The 2nd Floor Photo Booth was born.  Megan Emery spearheaded the project and had some help from Meg Backus and Lee Hope.  The actual booth itself was build by the Maintenance staff at the Chattanooga Public Library.

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We shared all the photos to our main Chattanooga Public Library Instagram account with the caption #BRINGTHEBRIT to Chattanooga Public Library.

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The actual “booth” part of the photo booth was made by a member of our Maintenance Staff at the Chattanooga Public Library in our woodshop at the library.  The first part (which you see above) is a well crafted box that holds one iPad.  The iPad is running Insta Booth as our photo app.  Why Insta Booth?  Simply because it gives us an option to add a timer to the photos.  That ways folks have 5 seconds before the photo snaps.

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We’ll be sharing the photos on our 2nd Floor Photo Booth Instagram account. Enjoy the photos!