Idea Share, Libraries, Library Director, Life, Management

Management Style (Version 2.0)

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Me in my natural library habitat these days. The standing desk is working out well. I feel better about life and my health because of it. I want to have plants all around me and in time this will happen. I want my work home to be like my own little personal room, surrounded by the things that inspire me. They help me to be a better leader.

The last time I did this post was in 2014, and my oh my things have changed. I’ve learned so much, I’ve been through so much, and it feels like the time to write more about management style. Here goes!

I opened up my post in 2014 with the following words:

Did you die?
Did anyone else die?
Did you burn down the building?
Did anyone lose an appendage?

If you answered “no” to all of those questions, you are doing a great job of being a librarian in a public library. -Justin Hoenke’s Management Mantra, 2014.

In many ways, my mantra has not changed. I didn’t fully understand what I meant by these words back in 2014, but in time I’ve grown to understand what I was saying. What I’m saying here is that I think librarians should be approaching their work with the least bit of stress and anxiety that they can bring to the table. Stress and anxiety, or so I have learned over the last few years of my life, are very detrimental to the overall health of a human being. There are many articles out there that talk about this, but this one is very helpful and direct. When we’re stressed and anxious, we’re almost a completely different person. Over longer periods of time where we are stressed or anxious we can begin to see changes happening. I noticed it within myself: I was weaker, my body ached, and headaches happened way too often. There were some other things that contributed to all of this, but there was also stress and anxiety. While I haven’t cut those things out completely, I’ve worked hard to be mindful of my stress and anxiety levels and to back down when I need to breathe.

I think this is what I was trying to get at in 2014. The best library managers and leaders are not the ones that push you to work constantly or to always be thinking of the latest and greatest things. The best ones are the people that remind you to breathe and to take care of yourself. Need to use a sick day as a mental health day? Sure, you deserve this. Feeling overwhelmed by the project you’re in the middle of? OK, set it aside for some time and eventually get back to it. These are behaviors that good managers and leaders will model themselves and then through their actions other staff will pick up on it.

And now will all of that said, let’s dive into the same format we followed back in 2014:

What does a manager/leader do?
As you can see, I’ve expanded this question to include “leader”. I like to use manager/leader in a very similar way. They manage a workflow, they inspire coworkers to try new things, and they’re the guide for keeping the library moving ahead. So what do they do? Everything I just said above. A manager/leader should have a vision as to where things are going and also at the same time be rooted in the present. A manager/leader will understand that the team they have is what they’re working with in the present but will plan ahead for changes in the future. A manager/leader will step up when they need to step up, be the front and center of the organization, and back up their staff at all times.

How does this change what I already do at the library? AND Do I need an office? What does one do in their office?
Your entire library life changes. I can’t believe that five years ago I was thinking all the time about how I could pull together a program and these days are now spent thinking about how I can pull together a policy. The day to day librarian who runs programs and talks to patrons is very different than the librarian who manages and leads. At my current job, I’ve tried to try to approach this with a balance. My office is right near the front door and it has windows all around it. Sometimes I feel like I am in a fishbowl but there are ways that I attempt to get around that (Curtains! Turn off the lights!).

I have no perfect answer with this one. Some days I feel so in tune with the administrative non public side of things, and other days I’m locked in and just wanna talk to people and check out books all day.  So what does that tell me? Do what I wanna do and go with the flow. I think this way of thinking is also something you should pass along to your staff if you’re managing and leading them. Of course, the day to day stuff has to be dealt with, but with everything there’s always a bit of wiggle room.

How does one lead?
Warts and all, I think you just do it. There is the good and that bad. Sometimes you screw up. I remember one time at my current job where I had to talk to an employee about something that ended up being a joke. I came down hard on this person when I really didn’t need to. I messed up and in the end I admitted that I did that. That moment taught me to give some thought to everything before reacting. In the times where I’ve had to have chats with people on my staff, I’ve learned to process everything in advance and give myself time to understand what needs to happen. I think as a result I’ve become more direct: this needs to happen, this is why it needs to happen, and so on and so forth. And the best thing is that there’s always room to grow. If you don’t like who you are and where you are headed, change it up. Growth happens through learning and all of this happens with patience.

So I’m gonna end this post with a cold hard truth: I don’t think you really ever fully know what you’re doing when it comes to anything let alone management and leadership. You’ve just gotta take it all in, process it, learn, and grow from it. I’ve found this approach to be the least stress and anxiety. With those two things minimized (or sometimes completely out of) my life, I feel like I’m the best Justin I can be. I am able to approach things with the best pair of glasses on.

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Libraries, Library Director, Management

Workplace Vibes

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“THIS IS HOW WORK LOOKS LIKE” says “them”

Jane is unhappy because in the summer Bob likes to use his vacation days to take Fridays off and have a long weekend. Bob is upset that Sally gets 4 less public service hours than him, even though Sally has a very specific job as the (INSERT ANY JOB TITLE) whereas Bob is a library assistant/aide whose primary duty is to serve the public. Sally doesn’t really say much to the staff when everyone is together chatting about things, but get her one on one and boy howdy she’ll tell you everything she hates about everyone. And Jim? He’ll only talk to Sally about anything that comes up even though Sally may not be the person he needs to go to. And finally….there’s Barbara. When she’s upset or overworked, she’ll immediately begin nitpicking everything that Jane and Bob do at work.

Does this completely made up story (which, like all good stories has to be somewhat inspired by real life events) sound familiar to you? It should sound familiar to you, as it is the story of every public library that has ever existed in the modern age.

In a perfect world, the public library workplace would be one that is completely in harmony and peace. After all, here’s what your job boils down to: you help people, you let them borrow things that they need, and you create and run cool events. You’re doing work that at all times gives something amazing to your community. While all of this still happens, the public library workplace is usually not full of harmony and peace. And you know what? After now being part of seven different public library workplaces I’m not sure if they’ll ever be. Some have been more harmonious than others. Yet at the core there’s always a little bit of discontent, a touch of negativity, and some jealousy thrown in there. I guess you could say it keeps things interesting.

After being a Library Director for the past two years, I’ve become a lot more in tune with what I’ll call “workplace vibes”. I see them happening, I notice the fallout from them, and I spend my days swathed in the layers of emotions they put out into the world. As the person that steers the ship of this library, I feel like a lot of those vibes are something I need to watch and control. I do my best to make sure the vibes remain positive, but in the end I’m just one person. I have my own life and my own work, and sometimes I just can’t be the only person attempting to make those vibes positive. It takes every staff member to keep the workplace vibes on the up and up. When we do this, we work together and we keep this thing in check.

Will any of us ever achieve a workplace hat is completely in harmony and peace? I don’t think it’s possible. For some reason human beings always need a little bit of unhappiness in their lives. In the past, I put myself through a lot of negative emotions feeling that I wasn’t doing my job because workplace vibes were in the pits. It was wrong of me to do that, as even though I’m the director it is not fully up to me to fix everything. We have to work together and recognize that each of us are at different periods in our journey. If someone is over there on one end, swimming in a sea of depression, we have to recognize that and do our part to not only take care of them but to know that where they may have once stepped up to the plate they may not be able to do that at the time.

Our work lives and our workplace vibes are never consistent. They are always shifting, floating from the positive end to the negative end. Recognizing where we are in that moment within ourselves is key. Through an analysis of our self, we can learn many things that help move us forward. Let’s all think about that right now.

Benson Memorial Library, Libraries, Library Director, Management, Tales From The Library Trenches

Tales From The Library Trenches

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I’m really happy to be writing a four part series for Information Today titled Tales From The Library Trenches. Over the next few months, I’ll be sharing stories and ideas about movin’ on up in the library world and becoming a director. I also got a chance to talk to some great folks along the way (Laura Koenig, Kenley Neufeld, and Jack Martin to name a few) and hear their amazing stories as well. I hope y’all get to check it out and enjoy it.

If you haven’t already, you should head over to InfoToday.com and take a look at some of the great stuff they’re sharing.

If you haven’t already, you can subscribe to their most awesome and excellent newspaper Information Today right here. They make a nice newspaper about important stuff and I enjoy reading it. In fact, I took the picture above while I sat in my hammock on a nice spring day reading the latest issue.

Enjoy!

Benson Memorial Library, Libraries

It’s OK to…

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I found this on Reddit yesterday and had to share it with the library community. Why? It is one of the best things I’ve seen in a long time. Just imagine working in a place that put this right out there from day one and stuck to it. That would be amazing.

Sometimes this kind of stuff just has to be said out loud. I really like It’s ok to stay at home when you feel ill. I can’t tell you how many times the people I’ve worked with in the past have come to work sick. Why? You are sick! You have sick time! Take care of yourself.

I myself will be copying this list and modifying for my place of work. I want my employees to enjoy their jobs and to let them know that we’re all in this together.

Libraries, Library Director, Life, Management

Work Environments, Happiness, and Human Beings

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Two really great articles about work environments and employee happiness came out this weekend, both via the NY Times:

When You’re in Charge, Your Whisper May Feel Like a Shout

Inside Amazon: Wrestling Big Ideas in a Bruising Workplace

I liked these articles a lot as it really jives well with what I’ve been thinking these past few months: leadership sets the tone of the workplace, and that tone is KEY to the success or failure of the organization. Success and failure are very loose terms and ideas that have varying definitions, but to me success means that you have happy employees and happy library users that have positive experiences in the library. Failure, in my opinion, are library employees and users that are generally unhappy to be in the library.

These articles also make me think about how I say things and what I say to my employees. I think openness and honesty are two great practices to put in place. Talk about what’s going on behind the scenes and how board meetings are going. Talk about grants, budgets, and more. Be open and be honest. Don’t paint a horrible picture of doom and gloom even if things are tough in the moment. We work in libraries, and what a great place they are to work at! We let people borrow things! We share things with our community! It is a great job.

I don’t believe in the whole “competition leads to great innovations” idea fully. Yes, I think competition does lead to innovation but I think it also leads to employee unhappiness and burnout. That is something that I think should be the focus of our conversations. People and their lives and happiness are much more important than innovation. Humans adapt to so much. Sometimes that change takes awhile but we always get to where we are going. Unhappiness and depression caused by stress can have lasting and devastating effects. Depression is a horrible thing that no one should have to experience, especially depression that is caused by a work environment.

You are not your job. You are an awesome human being.

Libraries

Managing the Future: Supporting Your Youth Services Innovators ALA 2015

First and foremost: I’m sorry to everyone who came to this awesome event and to my fellow colleagues Abby, Cory, and Kendra for missing the presentation! I was convinced that the presentation was on Sunday June 28, 2015 at 8am PST. Turns out I was very wrong and it was Saturday June 27, 2015 at 8am PST.  I will blame it on two things: my brain is so full of moving these days and also general Justin Hoenke forgetfulness. I am sorry about my no-show and I hope the following makes it up to you….

My presentation! I believe I was actually recording my presentation at the same time that the actual in person real time presentation was happening. Anywho, here you go and once again I am sorry that I could not be there in person and/or in real time via the Skype/Facetime/Hangouts train.

Chattanooga Public Library, Libraries

Thank You Chattanooga

As you read this, my family and I are heading North through Tennessee, Virginia, and West Virginia on our way to the next stop in our journey…Pennsylvania. A moment in time like this…a moment of great change and growth…lends itself well to looking back on growth and transformation.

I’ve loved every moment of my time in Chattanooga. I have watched my family and I grow in so many different ways. We’ve become more of a solid Hoenke Family Unit than ever.  We know what we want to do in life, how to do it, and how to stick together through it all. We’ve watched our boys grow from little dudes into even bigger dudes with great imaginations and ideas. They have friends that they’ve met here in Chattanooga that have greatly influenced their lives. These are the kinds of friends they will have through their whole lives. The South has been super kind and amazing to our family. When people ask me what makes Chattanooga great, I tell them this: It is a town full of good people who want to do the best for the community.

Aero, April 2013
Aero, April 2013
Finn, April 2013
Finn, April 2013

In April 2013 I had no idea what it took to be a manager and a leader. Over the past two years, I have dove headfirst into these topics with the help, guidance, and mentorship of all of the folks I’ve worked with at the library. I’ve learned to take my ideas, harness them, craft them, and collaborate to make them work. I’ve learned how to delegate, a VERY important thing that all librarians should learn. I thank the Chattanooga Public Library and everyone that I’ve worked with over the past two years for the great experiences we’ve been through and lessons that they have taught me. As a librarian, I think I’m at my best these days because of these great opportunities in Chattanooga.

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Day Three @ the Chattanooga Public Library. The 4th Floor. With the great Mary Barnett.

All in all, Chattanooga and my experience in the Chattanooga Public Library have once again reinvigorated my belief in that the public library is the epicenter of the community. It is the place where amazing people come together and share an amazing experience. The photo you see above was taken on The 4th Floor of the Chattanooga Public Library on my third day working at the library. The entire space was turned into a disco, a librarian party and get together for the Tennessee Library Association Conference. It was quite a beautiful experience where great people came together over something they are passionate about….libraries. I connected with some of amazing co-workers (like Mary Barnett who you see above) for one of the first times. These connections were key to the work that we all did in Chattanooga. We came together, go to know and understand each other, and we gave the community the things they needed.

I’ve learned a lot in my time here in Chattanooga and I will always remember these times. It has been great and now it is time to move onto the next journey. Here we go.

Thank you Chattanooga. We love you.