Libraries, Library Director, Management

Workplace Vibes

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“THIS IS HOW WORK LOOKS LIKE” says “them”

Jane is unhappy because in the summer Bob likes to use his vacation days to take Fridays off and have a long weekend. Bob is upset that Sally gets 4 less public service hours than him, even though Sally has a very specific job as the (INSERT ANY JOB TITLE) whereas Bob is a library assistant/aide whose primary duty is to serve the public. Sally doesn’t really say much to the staff when everyone is together chatting about things, but get her one on one and boy howdy she’ll tell you everything she hates about everyone. And Jim? He’ll only talk to Sally about anything that comes up even though Sally may not be the person he needs to go to. And finally….there’s Barbara. When she’s upset or overworked, she’ll immediately begin nitpicking everything that Jane and Bob do at work.

Does this completely made up story (which, like all good stories has to be somewhat inspired by real life events) sound familiar to you? It should sound familiar to you, as it is the story of every public library that has ever existed in the modern age.

In a perfect world, the public library workplace would be one that is completely in harmony and peace. After all, here’s what your job boils down to: you help people, you let them borrow things that they need, and you create and run cool events. You’re doing work that at all times gives something amazing to your community. While all of this still happens, the public library workplace is usually not full of harmony and peace. And you know what? After now being part of seven different public library workplaces I’m not sure if they’ll ever be. Some have been more harmonious than others. Yet at the core there’s always a little bit of discontent, a touch of negativity, and some jealousy thrown in there. I guess you could say it keeps things interesting.

After being a Library Director for the past two years, I’ve become a lot more in tune with what I’ll call “workplace vibes”. I see them happening, I notice the fallout from them, and I spend my days swathed in the layers of emotions they put out into the world. As the person that steers the ship of this library, I feel like a lot of those vibes are something I need to watch and control. I do my best to make sure the vibes remain positive, but in the end I’m just one person. I have my own life and my own work, and sometimes I just can’t be the only person attempting to make those vibes positive. It takes every staff member to keep the workplace vibes on the up and up. When we do this, we work together and we keep this thing in check.

Will any of us ever achieve a workplace hat is completely in harmony and peace? I don’t think it’s possible. For some reason human beings always need a little bit of unhappiness in their lives. In the past, I put myself through a lot of negative emotions feeling that I wasn’t doing my job because workplace vibes were in the pits. It was wrong of me to do that, as even though I’m the director it is not fully up to me to fix everything. We have to work together and recognize that each of us are at different periods in our journey. If someone is over there on one end, swimming in a sea of depression, we have to recognize that and do our part to not only take care of them but to know that where they may have once stepped up to the plate they may not be able to do that at the time.

Our work lives and our workplace vibes are never consistent. They are always shifting, floating from the positive end to the negative end. Recognizing where we are in that moment within ourselves is key. Through an analysis of our self, we can learn many things that help move us forward. Let’s all think about that right now.

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Benson Memorial Library, Libraries, Library Director, Management, Tales From The Library Trenches

Tales From The Library Trenches

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I’m really happy to be writing a four part series for Information Today titled Tales From The Library Trenches. Over the next few months, I’ll be sharing stories and ideas about movin’ on up in the library world and becoming a director. I also got a chance to talk to some great folks along the way (Laura Koenig, Kenley Neufeld, and Jack Martin to name a few) and hear their amazing stories as well. I hope y’all get to check it out and enjoy it.

If you haven’t already, you should head over to InfoToday.com and take a look at some of the great stuff they’re sharing.

If you haven’t already, you can subscribe to their most awesome and excellent newspaper Information Today right here. They make a nice newspaper about important stuff and I enjoy reading it. In fact, I took the picture above while I sat in my hammock on a nice spring day reading the latest issue.

Enjoy!

Benson Memorial Library, Libraries

It’s OK to…

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I found this on Reddit yesterday and had to share it with the library community. Why? It is one of the best things I’ve seen in a long time. Just imagine working in a place that put this right out there from day one and stuck to it. That would be amazing.

Sometimes this kind of stuff just has to be said out loud. I really like It’s ok to stay at home when you feel ill. I can’t tell you how many times the people I’ve worked with in the past have come to work sick. Why? You are sick! You have sick time! Take care of yourself.

I myself will be copying this list and modifying for my place of work. I want my employees to enjoy their jobs and to let them know that we’re all in this together.

Libraries, Library Director, Life, Management

Work Environments, Happiness, and Human Beings

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Two really great articles about work environments and employee happiness came out this weekend, both via the NY Times:

When You’re in Charge, Your Whisper May Feel Like a Shout

Inside Amazon: Wrestling Big Ideas in a Bruising Workplace

I liked these articles a lot as it really jives well with what I’ve been thinking these past few months: leadership sets the tone of the workplace, and that tone is KEY to the success or failure of the organization. Success and failure are very loose terms and ideas that have varying definitions, but to me success means that you have happy employees and happy library users that have positive experiences in the library. Failure, in my opinion, are library employees and users that are generally unhappy to be in the library.

These articles also make me think about how I say things and what I say to my employees. I think openness and honesty are two great practices to put in place. Talk about what’s going on behind the scenes and how board meetings are going. Talk about grants, budgets, and more. Be open and be honest. Don’t paint a horrible picture of doom and gloom even if things are tough in the moment. We work in libraries, and what a great place they are to work at! We let people borrow things! We share things with our community! It is a great job.

I don’t believe in the whole “competition leads to great innovations” idea fully. Yes, I think competition does lead to innovation but I think it also leads to employee unhappiness and burnout. That is something that I think should be the focus of our conversations. People and their lives and happiness are much more important than innovation. Humans adapt to so much. Sometimes that change takes awhile but we always get to where we are going. Unhappiness and depression caused by stress can have lasting and devastating effects. Depression is a horrible thing that no one should have to experience, especially depression that is caused by a work environment.

You are not your job. You are an awesome human being.

Libraries

Managing the Future: Supporting Your Youth Services Innovators ALA 2015

First and foremost: I’m sorry to everyone who came to this awesome event and to my fellow colleagues Abby, Cory, and Kendra for missing the presentation! I was convinced that the presentation was on Sunday June 28, 2015 at 8am PST. Turns out I was very wrong and it was Saturday June 27, 2015 at 8am PST.  I will blame it on two things: my brain is so full of moving these days and also general Justin Hoenke forgetfulness. I am sorry about my no-show and I hope the following makes it up to you….

My presentation! I believe I was actually recording my presentation at the same time that the actual in person real time presentation was happening. Anywho, here you go and once again I am sorry that I could not be there in person and/or in real time via the Skype/Facetime/Hangouts train.

Chattanooga Public Library, Libraries

Thank You Chattanooga

As you read this, my family and I are heading North through Tennessee, Virginia, and West Virginia on our way to the next stop in our journey…Pennsylvania. A moment in time like this…a moment of great change and growth…lends itself well to looking back on growth and transformation.

I’ve loved every moment of my time in Chattanooga. I have watched my family and I grow in so many different ways. We’ve become more of a solid Hoenke Family Unit than ever.  We know what we want to do in life, how to do it, and how to stick together through it all. We’ve watched our boys grow from little dudes into even bigger dudes with great imaginations and ideas. They have friends that they’ve met here in Chattanooga that have greatly influenced their lives. These are the kinds of friends they will have through their whole lives. The South has been super kind and amazing to our family. When people ask me what makes Chattanooga great, I tell them this: It is a town full of good people who want to do the best for the community.

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Aero, April 2013
Finn, April 2013
Finn, April 2013

In April 2013 I had no idea what it took to be a manager and a leader. Over the past two years, I have dove headfirst into these topics with the help, guidance, and mentorship of all of the folks I’ve worked with at the library. I’ve learned to take my ideas, harness them, craft them, and collaborate to make them work. I’ve learned how to delegate, a VERY important thing that all librarians should learn. I thank the Chattanooga Public Library and everyone that I’ve worked with over the past two years for the great experiences we’ve been through and lessons that they have taught me. As a librarian, I think I’m at my best these days because of these great opportunities in Chattanooga.

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Day Three @ the Chattanooga Public Library. The 4th Floor. With the great Mary Barnett.

All in all, Chattanooga and my experience in the Chattanooga Public Library have once again reinvigorated my belief in that the public library is the epicenter of the community. It is the place where amazing people come together and share an amazing experience. The photo you see above was taken on The 4th Floor of the Chattanooga Public Library on my third day working at the library. The entire space was turned into a disco, a librarian party and get together for the Tennessee Library Association Conference. It was quite a beautiful experience where great people came together over something they are passionate about….libraries. I connected with some of amazing co-workers (like Mary Barnett who you see above) for one of the first times. These connections were key to the work that we all did in Chattanooga. We came together, go to know and understand each other, and we gave the community the things they needed.

I’ve learned a lot in my time here in Chattanooga and I will always remember these times. It has been great and now it is time to move onto the next journey. Here we go.

Thank you Chattanooga. We love you.

Libraries, Library Director, Titusville, PA

Hello Titusville, PA!

Benson-Memorial-LibraryHi everyone! I am very happy to announce that I have accepted the Executive Director position at the Benson Memorial Library in Titusville, PA. I’m pretty excited to head back to Northwestern Pennsylvania and work in Crawford County. Ten years ago, my wife Haley and I met in Crawford County (Meadville, PA) and we started our life together. We’ve traveled and lived in Cape May Court House, New Jersey, Portland Maine, and Chattanooga Tennessee over the last 8 years. We’ve loved every place we have lived and worked, but there was always something inside of us that knew that one day we’d be back to Crawford County.

I am really excited to lead the awesome team at the Benson Memorial Library and to serve the community of Titusville, PA. Titusville is a great town full of wonderful people. I am very lucky to be the leader of a library that will continue to be such a vital part of the community.

Before I head out, I want to thank everyone that I have worked with at the Chattanooga Public Library over the past two years (I can’t believe it has been two years….which reminds me of this scene from “The Jerk”). I have enjoyed every moment of my time here in Chattanooga. I have grown considerably as a person and librarian and I thank everyone for being patient and trusting with me.  The team that Corinne Hill and Nate Hill have worked to assemble at the Chattanooga Public Library is one of the great all time teams. I will miss you a lot but we shall always be connected.

In the meantime, we’ll be packing up our orange house over the next month and tidying everything up here in Chattanooga, TN as we begin the next step in our journey. Thank you all for your love and support.