Like most librarians in a public library, I am expecting a sizable number of patrons visiting the library after the holidays in search of technology help. For the last few years, I’ve watched this phenomenon grow a spattering of random technology questions to something that libraries need to plan in advance for. Luckily, we’re already doing that. I point to these two awesome examples:
Over the next few days, the Princeton Public Library in Princeton, NJ is having a number of programs focused on helping patrons with their new devices. The program mentioned above, Help Desk for Holiday Gadgets, is just one of many offerings that the library has to help out their community. You can click here to see the full list of programs being offered by the Princeton Public Library that focus on post holiday technology help.
The Maine State Library tweeted about their Getting Started with eBooks page and it caught my eye. If your library can’t have programs like the Princeton Public Library, offering an online walk through will no doubt help out your community. You can view the full Getting Started with eBooks page here.
The Darien Library in Darien, CT does a great job at throughly collecting technology help resources for you at their eBooks page. They offer both print and video resources to help you navigate your new devices. Double bonus points goes to them for offering this digital only catalog: http://digital.darienlibrary.org
And finally, why not give YouTube a try? There are many public libraries out there utilizing YouTube to share video walk troughs for their community to view. I really liked this well put together video by the Hennepin County Library. It is well made and very clear and easy to follow.
In closing, I pose this question: Should public libraries begin to look to next year when there will most likely be even more of a need for technology help? Should we look to establishing year round technology help departments in our library?