Idea Share, Libraries, Library Director, Life, Management

Management Style (Version 2.0)

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Me in my natural library habitat these days. The standing desk is working out well. I feel better about life and my health because of it. I want to have plants all around me and in time this will happen. I want my work home to be like my own little personal room, surrounded by the things that inspire me. They help me to be a better leader.

The last time I did this post was in 2014, and my oh my things have changed. I’ve learned so much, I’ve been through so much, and it feels like the time to write more about management style. Here goes!

I opened up my post in 2014 with the following words:

Did you die?
Did anyone else die?
Did you burn down the building?
Did anyone lose an appendage?

If you answered “no” to all of those questions, you are doing a great job of being a librarian in a public library. -Justin Hoenke’s Management Mantra, 2014.

In many ways, my mantra has not changed. I didn’t fully understand what I meant by these words back in 2014, but in time I’ve grown to understand what I was saying. What I’m saying here is that I think librarians should be approaching their work with the least bit of stress and anxiety that they can bring to the table. Stress and anxiety, or so I have learned over the last few years of my life, are very detrimental to the overall health of a human being. There are many articles out there that talk about this, but this one is very helpful and direct. When we’re stressed and anxious, we’re almost a completely different person. Over longer periods of time where we are stressed or anxious we can begin to see changes happening. I noticed it within myself: I was weaker, my body ached, and headaches happened way too often. There were some other things that contributed to all of this, but there was also stress and anxiety. While I haven’t cut those things out completely, I’ve worked hard to be mindful of my stress and anxiety levels and to back down when I need to breathe.

I think this is what I was trying to get at in 2014. The best library managers and leaders are not the ones that push you to work constantly or to always be thinking of the latest and greatest things. The best ones are the people that remind you to breathe and to take care of yourself. Need to use a sick day as a mental health day? Sure, you deserve this. Feeling overwhelmed by the project you’re in the middle of? OK, set it aside for some time and eventually get back to it. These are behaviors that good managers and leaders will model themselves and then through their actions other staff will pick up on it.

And now will all of that said, let’s dive into the same format we followed back in 2014:

What does a manager/leader do?
As you can see, I’ve expanded this question to include “leader”. I like to use manager/leader in a very similar way. They manage a workflow, they inspire coworkers to try new things, and they’re the guide for keeping the library moving ahead. So what do they do? Everything I just said above. A manager/leader should have a vision as to where things are going and also at the same time be rooted in the present. A manager/leader will understand that the team they have is what they’re working with in the present but will plan ahead for changes in the future. A manager/leader will step up when they need to step up, be the front and center of the organization, and back up their staff at all times.

How does this change what I already do at the library? AND Do I need an office? What does one do in their office?
Your entire library life changes. I can’t believe that five years ago I was thinking all the time about how I could pull together a program and these days are now spent thinking about how I can pull together a policy. The day to day librarian who runs programs and talks to patrons is very different than the librarian who manages and leads. At my current job, I’ve tried to try to approach this with a balance. My office is right near the front door and it has windows all around it. Sometimes I feel like I am in a fishbowl but there are ways that I attempt to get around that (Curtains! Turn off the lights!).

I have no perfect answer with this one. Some days I feel so in tune with the administrative non public side of things, and other days I’m locked in and just wanna talk to people and check out books all day.  So what does that tell me? Do what I wanna do and go with the flow. I think this way of thinking is also something you should pass along to your staff if you’re managing and leading them. Of course, the day to day stuff has to be dealt with, but with everything there’s always a bit of wiggle room.

How does one lead?
Warts and all, I think you just do it. There is the good and that bad. Sometimes you screw up. I remember one time at my current job where I had to talk to an employee about something that ended up being a joke. I came down hard on this person when I really didn’t need to. I messed up and in the end I admitted that I did that. That moment taught me to give some thought to everything before reacting. In the times where I’ve had to have chats with people on my staff, I’ve learned to process everything in advance and give myself time to understand what needs to happen. I think as a result I’ve become more direct: this needs to happen, this is why it needs to happen, and so on and so forth. And the best thing is that there’s always room to grow. If you don’t like who you are and where you are headed, change it up. Growth happens through learning and all of this happens with patience.

So I’m gonna end this post with a cold hard truth: I don’t think you really ever fully know what you’re doing when it comes to anything let alone management and leadership. You’ve just gotta take it all in, process it, learn, and grow from it. I’ve found this approach to be the least stress and anxiety. With those two things minimized (or sometimes completely out of) my life, I feel like I’m the best Justin I can be. I am able to approach things with the best pair of glasses on.

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Benson Memorial Library, Libraries, Life

Small Town Library Outreach

If you follow my Twitter feed, you’ll have noticed that we hired a Historian at the Benson Memorial Library last month. I’ve talked about the reason behind this before, but I’ll sum it up here again: our town and community have an extremely rich history due to the discovery of oil here in the 1860’s. With that came a lot of national attention and money, some of which still remains to this day. When a community has a rich history like Titusville does, it makes perfect sense for the public library to be the place where community members can learn and become engaged and informed about the past. When we’re all aware of what has come before us, we can make solid decisions about the future that contribute to a stronger today. 

Cut to a scene at a local gas station about one week ago: someone there walks up to me and says “hey, you’re that library guy right?” to which I reply with a very positive “Yes!”. The best library outreach happens in situations like this, so when I was first approached with this question I knew this was gonna be good. Our conversation went like this:

“I saw in the newspaper that you hired a historian. That’s a really great idea because we have so much history around here. In fact, I have something I’d like for you at the library to dig up.”

After that, I listened to the story and it was quite an interesting one regarding a now ghost town just a few miles up the road from us called Pithole. I got the contact information and basic details I needed, went back to the library, and handed it off to Jess, our Historian.

Over the next week, Jess got into the nitty gritty of the patron’s requests and found out some information that they were looking for. Jess sent all of this information to the patron via email. Here’s what that email looked like:

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Pretty good, eh? That’s some nice and thorough work there. But that’s not where it ends. Jess got this kind email back from the patron:

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And now every time I stop at this gas station to fill up my car with gas or get some of their delicious chocolate milk I see this person and we have a nice kind chat. Libraries are all about bringing people together, and this is just an example of how we do it here in Titusville.

Benson Memorial Library, Family, Fidelia Hall, Libraries, Life, Music, Three Things, Video Games

THREE THINGS 2017.1 (Mini Deluxe Edition)

  • I am very uninspired with library work. I have two major projects in my mind for the Benson Memorial Library but I feel stuck. The projects are: bringing high speed fiber internet into the library and repairing and renovating our Community Room. Both of these projects are much needed and would be well received by the community. I am having a hard time finding the funds to pull these projects off which then leads to a general malaise inside of me that festers with time. Money and the lack of it really holds things back. My brain then reacts to being held back in a negative way. I want the path forward to be clear and positive, yet money is always standing in the way. I’ve researched grants, foundation money, and other paths but nothing is clicking. Maybe it will click soon enough. In the meantime, I am right here sitting at my desk feeling like the end of libraries is right around the corner.
  • I am still very excited by disco. When I use the term “disco” what I really mean is the following: Music from the NYC club THE SAINT, Sleaze/Morning Music, Italo Disco, and everything else in between.
  • I have signed a contract to provide a library related news platform with 6 articles/pieces from now until June 2017. Writing is something that I enjoy doing and the challenge to come up with a 2,000 word piece has been tough but ultimately rewarding. I’d love to write more of these. Heck, maybe someday I would like to be my full time job. I enjoy the opportunity to craft all of the thoughts inside my brain into well structured sentences. I also enjoy talking to others, getting their insight into the topic I am writing about, and sharing their story. There are so many good people out there.
  • One of my favorite things to do on the weekend is to do our laundry.I have developed a system in which I tackle certain segments of the laundry one at a time. It helps me manage the flow of work to be done and provides a good feeling once each segment is done.
  • I am not happy with my weight. I am over 200 lbs for the first time in my life and my body does not feel good. While I do not have the world’s best eating/exercising regiment, I feel as if I’m doing pretty well. There is room for improvement and I will get there.
  • I am well over 50 hours into The Legend of Zelda: Breath of the Wild for the Nintendo Switch and I still cannot recommend this game enough. It is what I’d call a perfect video game: a marriage of great gameplay, visuals, sound, and experience. It doesn’t matter what you’re doing or where you are headed in the game. You will be amazed every step of the way.
  • And finally, the rehabbing of Fidelia Hall continues. At a recent auction, we acquired 8 radiators, 3 steel doors, 1 set of track lighting, and 1 hot water heater for $125. My mother and father also made one of the nicest donations to us: they got a furnace for our downstairs space. Both of these things were so very inspiring in the restoration process. The next steps look something like this: repair and paint the tin ceiling downstairs, repair and varnish the floor downstairs, install and hook up gas pipes to our new downstairs furnace, build a bathroom downstairs, repair/install new outlets and light switches downstairs, and finally rip out the upstairs radiators and install our newly acquired radiators. The work never ends, but the end product will be glorious for our family and the community so I am OK with the process.
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“Don’t talk, take my hand and let me hear your heart beat” -Brian Wilson and Tony Asher

 

Benson Memorial Library, Libraries, Library Director, Life, Management, Presentations, Titusville, PA

Library Related Things in the Second Half of 2016

 

I haven’t spent a lot of time talking about library related things in my world recently because…well…when I look at the other stuff being written about libraries out there it hits me that what we’re doing here in Titusville PA may not just be of much interest to people in libraries these days. While other libraries out there are talking about makerspaces, open data, hackathons, social justice, and more, we’re here focusing on the simple things: opening our doors, welcoming the community into our space, and doing what we can do to make life in our little neck of the woods just a bit more enjoyable for everyone.

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We hosted the local Chamber of Commerce event “Home For The Holidays” in our Community Room. It brought community members and local artists and vendors together and hopefully some folks got some neat local holiday gifts for their family and friends.

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We decorated the inside and outside of our space for the holidays. Just a few little decorations can really brighten up the mood and add to the positive spirit that goes around this time of year. It makes me smile.

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It snowed! The steps that we restored over the summer are holding up nicely in the late fall/early winter weather and we do our best to clean them off and take care of them so that our community doesn’t get injured as they come and go from the library.

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We hired Becky Stahl to be our new Youth Services Librarian at the Benson Memorial Library. She’s awesome, a lot of fun, and very kind and I appreciate that. My sons Finn and Aero love her craft and tech programs.

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Guardian Elder Care in Titusville, PA helped us fund our front step renovation project. To celebrate the event, we held an outdoor live music event which was attended by over 20 community members. There was free food! That was awesome.

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My first speaking event of the Fall was for the Pioneer Library System in Canandaigua, NY. What a great library system full of very kind people. I was very impressed by who attended the event…it wasn’t just librarians but there were trustees, Friends of the library, and state legislators in the audience. It was great to share and chat with everyone.

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My final speaking event was in November at the Clifton Park-Halfmoon Public Library in New York. What a great library! It reminded me a bit of the Darien Public Library in how the building was laid out, which was extremely customer friendly and welcoming. The staff at the library was so very kind as well, and before and after the event I always felt like I was part of the staff and had worked there for at least 10 years. That’s the best!

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Happy this time of year to everyone out there from the Hoenke Family. We love you all. We’re gonna watch a lot of holiday movies and listen to the same holiday music we listen to every year and just enjoy the hell out of our family and friends. This is the best time of year. Love love love love love.

 

Benson Memorial Library, Libraries, Library Director

Library Stuff That I Am Proud Of

I don’t blog much about what I’ve been up to at the Benson Memorial Library because every time I sit down to do it everything ends up sounding so boring that what I was up to in libraries in the past. I mean, what can top The 2nd Floor at the Chattanooga Public Library? We had a freakin’ arcade there!

When it comes to being a library director, my life is very different than it was when I was involved in Youth Services yet at the same time there is a whiff of familiarity in this job. No matter what I’m doing in libraries, I find that the common thread that connects everything is that I am advocating constantly for services for our community members. That’s really the core of it all….trying to get a safe and fun spot for teens is the same as figuring out a way to get my employees better pay and benefits. No matter what I’m doing, the end goal is always to make the community where I live a stronger place.

All of this hit me when I was putting together our yearly fund drive. You’ll see the end result of that work in the two images at the top of this post. While I was in Chattanooga I learned a lot about the value of the numbers we collect and how they help tell our story to the community. Our numbers at the Benson Memorial Library so far this year (Jan 1-Aug 31) blew me a way so I shared those with our community. It was great to finally send out these Patron Fund Drive letters last week and I look forward to seeing what the community thinks about the Benson Memorial Library once they read up on what we’ve done recently.

Here’s a few other things that we’ve done that I am most proud of. It may not be as fancy as getting a 3D printer in the library or something like that, but I think that the work we’ve done here so far is pretty awesome and I sure am proud of it.

  • June 2015-August 2016: 82058 items have been circulated
  • January-September 28 2016: 40698 visitors to the library
  • June 2015-Present: 313 free events held at the library
  • Renovated the front steps: The sandstone steps were in dire need of repair, and this summer we did just that; we not only got them fixed, but we made some repairs to them that will help them last for many more years.
  • Weeded the entire collection (yes, all of it) in order to reorganize most of the library and give the shelves space so that we can update our collection to fit the needs of the community today.
  • Got some grants to help with quite a few things: building improvement, Youth Services, programming, and more.
  • Updated most if not all of the library policies
  • Updated our Employee Personnel Policy and got 2 months maternity/paternity leave for employees.
  • Decreased our yearly health care costs by $5000-$8000 and increased benefits for the individuals on our plan (they went from a $500 deductible down to a $0 deductible)
  • Kind of sort of restarted the Friends of the Library group (it’s a long story, but we’re getting there very slowly) and ran 3 successful book sales.
  • Hired 3 new employees (two youth services folks, one all purpose staff member who I’m hoping will become our future local history guru)
  • I was asked to join two boards: Titusville Regional Literacy Council and the Titusville Senior Center. These help the library keep in touch with two key demographics and gives us a great chance to work with these organizations to make sure we are helping out everyone in our community.
Benson Memorial Library, Community Building, Libraries, Life, Technology, Titusville, PA

Pokémon GO at the Library

Before I start, I must give credit where credit is due: amazing librarians Chantel Theunissen and Pam Jones of New Zealand for their awesomeness and inspiration to do something with Pokémon GO here in Titusville, PA. They helped me see what libraries are all about once again….people, conversations, and connections. It was perfect timing. I was getting a bit negative there. (sorry)

The idea was simple: purchase a few lures, set a time, set off those lures, and tell people to come to the library. Once they came, the thing that would connect us and start conversation would be Pokémon. We had some books out and about but the real goal wasn’t circulation…it was community building. And it sure did happen.

One helpful way of promoting this event was to target Facebook groups. In my semi-rural neck of the woods I found 4 Pokémon GO related groups. There’s probably more but that’s all I felt that I needed to find to help promote the event. Of course, we also used our own library Facebook page and got our awesome paper the Titusville Herald to also help us by running a story.

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Our Youth Services Librarian Ashlee Norwood hangs out with a new library patron and chats about Pokemon GO.

 

 

We had a blast running the program for our community. It was two hours full of conversation, sharing, and community building. Will we do this again? Of course! We will do whatever we can to start up amazing conversations with our community.

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It rained a bit so we went inside. No worries though! We still had a blast.
Benson Memorial Library, Family, Fidelia Hall, Libraries, Life, Titusville, PA

One Year

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On June 13 2015, we arrived in Titusville PA. On June 15 2015, I began my adventure as the Director of the Benson Memorial Library.

It is amazing how much life changes over the course of 365 days. I am thankful for every moment of it and I look forward to everything that comes in the next 365 days and beyond.

I am very happy with my life.